Here comes the legal stuff – It’s designed to protect both you and us, but is always very official and proper. We apologise for this, but it’s important information and we want to make sure we do things right. In our various Information Sections, Customer Service Procedures and FAQ’s we try to put things in more simple terms for quick and easy reference
Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
In these terms of sale, “we” means Little Trekkers Limited (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
(i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;
(ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details;
(iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;
(iv) you will then be asked to choose your method of payment from our options PayPal and Klarna;
(v) we will then send you an initial order acknowledgement; and
(vi) once we have verified that we are able to meet your order, we will either send you an order dispatch email confirming your order (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
(4) The products
Little Trekkers is a seller of outdoor and active lifestyle clothing and equipment.
(5) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.
If on the rare occasion prices are incorrect at the time of sale we reserve the right to cancel your order.
In addition to the price of the products, you will have to pay a delivery charge, which will be as stated at the checkout. Further information can also be obtained from our delivery information.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes where applicable.
Payment for all products must be made by any method detailed on the website.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
(6) Your warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;
(d) you are resident in the United Kingdom of Great Britain; and
(e) you are at least 18 years of age.
(7) Delivery policy
We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 30 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the receipt of payment and the date of our order confirmation.
(8) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges). We will be entitled to recover payment for the products even where ownership has not passed to you.
(9) The Right to Cancel
“Cooling off” period Under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel a distance contract to purchase a product or products from us at any time within 14 calendar days after the day you received the relevant products or products (subject to the limitations set out below). In order to cancel a contract in this way, you must give to us written notice of cancellation. If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them; ensuring that the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new. If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you, if you cancel the whole order). However, you will be responsible for paying the cost of returning the product to us. If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
(10) Returns Policy
We understand that from time to time you may wish to return a product to us. Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 28 days following the date of receipt of the product;
(b) the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new; and
(c) none of the exclusions set out below apply. Products returned under this policy must be sent to: Unit 12 Parker Centre, Mansfield Road, Derby, DE21 4SZ. You will be responsible for paying postage costs associated with returns under this policy. However, exchanged items will be sent at our cost for orders dispatched within the United Kingdom. Overseas orders may incur addition charges, but you will be notified should this be the case. We recommend that you use a Recorded Delivery Service so that you can claim in the event of a lost parcel.
The following kinds of products may not be returned under this policy:
(a) gift vouchers. Where you return a product in contravention of this policy
(and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(11) Statutory Rights
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation. Returning Goods Within Our 28 Day Returns Period:
We will arrange a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges.
Cancelling and Returning Goods Within the 14 Day Cooling-Off Period: If you wish to cancel your whole order as allowed by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you can do this by returning the item/items to us within 14 days. You can also give written notice by email or letter. In this instance, we will arrange for a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, including the original standard delivery charge paid at the time of ordering. We will not refund the cost of any Special Delivery or Express Delivery charges paid over and above our standard delivery charge. Overseas orders will be refunded the standard air service charge, within the limits of the original postage paid. For orders cancelled after 14 days, or where only part of an order is returned, we will arrange a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges.
For more information about our returns process and policies, please click here.
(13) Limitations and exclusions of liability
The contract starts once your order has been shipped and nothing in the terms of sale will:
(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;
(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
(c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;
(d) limit any liability of a party in any way that is not permitted under applicable law; or
(e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.
The limitations and exclusions of liability set out in this Section:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control. We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
(14) General Terms
Subject to the first paragraph of Section 12: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website. These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(15) About us
Our full name is Little Trekkers Limited. Our registered office is and our principal trading address is Little Trekkers Ltd, 10 St. John Street, Ashbourne, Derbyshire, DE6 1GH. Our company registration number is 4492239. Our email address is email@example.com. Our VAT number is 927 2466 10.