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Customer Service FAQs

Here are some of the questions we are often asked, we hope they help but if you have a question that isn’t answered here then please let us know.

We have a dedicated advice line open 9am-5pm Monday to Friday and 11am-3pm on Saturday (although we do close on Bank Holidays) and you can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it.