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Customer Service FAQs

Here are some of the questions we are often asked, we hope they help but if you have a question that isn’t answered here then please let us know.

We have a dedicated advice line open 9am-5pm Monday to Friday and 9am-5:30pm on Saturday & Sunday (although we do close on Bank Holidays) and you can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it.